Get Appointment

Support Center

How Can We Assist You?

Whether you‘re launching a new ERP module, customizing a CMS, or integrating AI dashboards—we‘re here to help. Search our FAQs or reach out for technical support tailored to your solution.

Suggestions: CMS Customization, Payment Gateway, Mobile App Issues, User Roles, Deployment

FAQs

What We Offer

Explore Support Topics

Icon

Managing Account

Learn how to manage your user account, update credentials, assign roles, or set access permissions within our CMS and ERP platforms.

Learn More
Icon

Business Development

Discover how our software solutions support scaling your operations— from custom ERP modules to AI integrations for data-driven decisions.

Learn More
Icon

Refund Policy

Review our policy on refunds, subscription cancellations, and what to do if a service does not meet your expectations.

Learn More
Icon

Payment Options

Get help with invoices, supported payment methods, recurring billing, and resolving failed payment issues through our payment gateway.

Learn More
Icon

Deployment & Delivery

Understand how we deliver your app, CMS, or ERP deployment— from server provisioning and domain mapping to final QA approval.

Learn More
Icon

Partner & Affiliate Program

Join our partner network and earn commissions by referring clients to Ontwerp‘s web, app, or enterprise solutions.

Learn More
Faqs

Asked Questions about Our Services

Yes. We build custom ERP solutions tailored to your workflows—whether it’s for inventory, HR, billing, or multi-branch management. We specialize in modular systems with scalability in mind.

Absolutely. Our team can integrate AI and ML-powered dashboards, predictive analytics, or custom models based on your operational data to improve business decisions.

Depending on complexity, basic CMS can be delivered in 2–3 weeks. For enterprise portals, we follow phased delivery with MVPs within 4–6 weeks and full rollout in 8–12 weeks.

Yes. We offer seamless migration services including database transfer, code refactoring, and UI re-design—all without affecting your ongoing operations.

We do both—based on your needs. For performance-critical apps, we go native (Kotlin/Swift). For multi-platform efficiency, we use React Native with a single codebase.

Our stack includes Next.js, React Native, Node.js, MongoDB, Firebase, Tailwind, and integrations with AWS/GCP. We also integrate payment gateways like Razorpay & CCAvenue.

All our products come with 3–6 months of free support. Post that, we offer AMC packages with SLA-based support (bug fixing, version updates, backups, etc.).

We offer both fixed-cost and retainer-based models. Fixed costs work well for defined projects; retainers are ideal for ongoing development and iterations.

Yes. We share staging links for real-time previews. You can monitor progress, test features, and give feedback before final deployment.